Training & Professional Development
Customized training tailored to your needs, elevating your member's experience.
Meet The SCS Trainers
Ready to inspire, engage, and spark innovation.
Joyce M. Halama, CCM
Principal Trainer & Club ConsultantRob Schlingmann, CCM, CCE, CAM
Sr. Club & Community SpecialistRyan Doerr
President & CEODiscover Our Signature Training Programs
Our training sessions are custom-designed to address the unique challenges and goals of your club. If you have specific needs or are interested in exploring alternative solutions, we encourage you to reach out.
Let's discuss how we can tailor a program just for you.
You’ve Been Served - Delivering Exceptional Service In Private Clubs
Ideal for seasonal staff, service training, and new outlet openings.
Featuring:
- Interactive workshop teaching fundamentals of service, food, and beverage
- Interactive role-playing and activities to keep participants engaged
- Attendees will earn a service excellence certificate
Building Leaders from Within - Server To Supervisor
Ideal for trainers, supervisors, and managers, leadership training, and team development.
Featuring:
- Interactive workshop focused on developing talent from within looking at team members in a variety of roles to promote from within.
- Engages participants with role-playing and practical activities for skill enhancement
Developing an Effective Leadership Team
Ideal for team leaders, management training, and organizational development.
Featuring:
- Interactive training using behavioral assessment to enhance team communication
- Reflective exercises and sessions for adapting leadership styles and building trust
- Participants will gain tools for practical application of assessment insights to boost leadership effectiveness and team cohesion
Performance Management: A 90-Day Sprint Leadership Workshop for Managers and Directors
Ideal for new managers, leadership development, and director training.
Key Takeaways
- Leadership workshop tailored for managers with under three years of experience
- Provides tools for aligning team performance with club values and goals
- Participants will learn communication techniques, generational management strategies, and how to foster a supportive team environment
Building a Strong Culture to Retain Your Team
Ideal for department heads, management training, and team development.
Key Takeaways
- Workshop designed to help managers create a sustainable, engaging workplace culture
- Interactive exercises, discussions, and tools to enhance communication, recognition, and growth opportunities
- Participants will assess their current club culture and learn strategies for impactful cultural changes
- Includes creating a culture committee framework and designing a recognition program
Strengthening Your Management Team with Clubology
Ideal for management teams, leadership enhancement, and member engagement strategies.
Key Takeaways
- Workshop focused on the fundamentals of managing a private club with a people-centric approach
- Utilizes Clubology principles to boost leadership skills, member engagement, and retention
- Teaches strategies to understand member behaviors and foster a sense of belonging
- Includes developing a custom strategy to apply Clubology for elevating both member and employee experiences
From Interview to Team Member - Building the New Employee Experience Journey
Ideal for managers, department leads, and HR training.
Key Takeaways
- Workshop designed to enhance the employee journey from pre-hire to long-term engagement
- Covers the unique aspects of working in a private club, from service expectations to daily operations
- Emphasizes the importance of communication, recognition, continuous education, and digital reputation management
- Focuses on strategic hiring, cultural fit, and using modern tools to improve the employee experience, aiming to boost retention, engagement, and satisfaction
Designing the Member Journey
Ideal for customer service teams, management training, and member relations.
Key Takeaways
- Workshop focused on how employee interactions shape the member experience from digital touchpoints to in-person engagement
- Begins with an assessment of the current member journey, identifying areas for enhancement
- Emphasizes creating a seamless, positive pre-arrival experience through both digital and direct interactions
- Interactive and humorous sessions encourage collaboration and accountability in service delivery
- Covers the entire member experience from digital introduction to final billing, with practical steps for improvement
Elevate Your Team with Expert-Led Training
In today’s competitive market, the growth of your club is as dependent on the quality of your staff as the services you offer. Our comprehensive training and professional development programs are crafted to enhance your team's skills, boost morale, and drive your club's success. From leadership workshops to customer service excellence, we provide the tools your team needs to excel.
Ready To Invest In Your Team?
Join the growing list of satisfied clients who have experienced transformative improvements in their teams, member experience, and overall organizational performance. Discover the difference an SCS training program can make.
262-661-CLUB (2582)
Results@StrategicClubSolutions.com
Timon Corwin
GM/COO Western Racquet Club, Elm Grove, WI
We brought SCS in to do training for our service staff and supervisors as we were ramping up for the season. They also did a great job coaching our supervisors and managers on best practices and management tips. We have used SCS for training and multiple other projects and we highly recommend SCS.
Michael Bell
AGM, Piedmont Driving Club, Atlanta, GA