Training & Professional Development

Ideal for seasonal staff, service training, and new outlet openings. 

Featuring:

• Interactive workshop teaching fundamentals of service, food, and beverage
• Interactive role-playing and activities to keep participants engaged
• Attendees will earn a service excellence certificate 

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Ideal for trainers, supervisors, and managers, leadership training, and team development.

Featuring:

• Interactive workshop focused on developing talent from within looking at team members in a variety of roles to promote from within. 
• Engages participants with role-playing and practical activities for skill enhancement

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Ideal for team leaders, management training, and organizational development.

Featuring:

• Interactive training using  behavioral assessment to enhance team communication
• Reflective exercises and sessions for adapting leadership styles and building trust
• Participants will gain tools for practical application of assessment insights to boost leadership effectiveness and team cohesion

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Ideal for new managers, leadership development, and director training.

Key Takeaways

• Leadership workshop tailored for managers with under three years of experience
• Provides tools for aligning team performance with club values and goals
• Participants will learn communication techniques, generational management strategies, and how to foster a supportive team environment

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Ideal for department heads, management training, and team development.

Key Takeaways

• Workshop designed to help managers create a sustainable, engaging workplace culture
• Interactive exercises, discussions, and tools to enhance communication, recognition, and growth opportunities
• Participants will assess their current club culture and learn strategies for impactful cultural changes
• Includes creating a culture committee framework and designing a recognition program

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Ideal for management teams, leadership enhancement, and member engagement strategies.

Key Takeaways

• Workshop focused on the fundamentals of managing a private club with a people-centric approach
• Utilizes Clubology principles to boost leadership skills, member engagement, and retention
• Teaches strategies to understand member behaviors and foster a sense of belonging
• Includes developing a custom strategy to apply Clubology for elevating both member and employee experiences

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Ideal for managers, department leads, and HR training.

Key Takeaways

• Workshop designed to enhance the employee journey from pre-hire to long-term engagement
• Covers the unique aspects of working in a private club, from service expectations to daily operations
• Emphasizes the importance of communication, recognition, continuous education, and digital reputation management
• Focuses on strategic hiring, cultural fit, and using modern tools to improve the employee experience, aiming to boost retention, engagement, and satisfaction

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Ideal for customer service teams, management training, and member relations.

Key Takeaways

• Workshop focused on how employee interactions shape the member experience from digital touchpoints to in-person engagement
• Begins with an assessment of the current member journey, identifying areas for enhancement
• Emphasizes creating a seamless, positive pre-arrival experience through both digital and direct interactions
• Interactive and humorous sessions encourage collaboration and accountability in service delivery
• Covers the entire member experience from digital introduction to final billing, with practical steps for improvement

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