The competition for attracting and retaining high-quality employees remains a significant challenge as we step into 2025. To succeed in this increasingly competitive landscape, clubs must prioritize elevating the employee experience, starting with one critical area that is often overlooked: the onboarding process for new hires.
Contrary to common belief, onboarding doesn't start on the first day of employment but from the moment a candidate interacts with your club. This crucial phase shapes their initial perception and sets the tone for their engagement. Enhance your digital presence on platforms like Indeed and Glassdoor to reflect your club’s culture, values, and environment compellingly. For example, a personalized video from the team expressing their excitement about a candidate's role can significantly boost their enthusiasm and commitment.
According to an Indeed survey, 64% of job seekers say reading reviews from previous or current employees is “significantly” or “very” influential on their perception of what it’s like to work at a company
Once an offer has been extended, the excitement is palpable for the new hire. However, it is natural for feelings of doubt or “buyer’s remorse” to creep in during the time between the job offer and the first day of work. To mitigate this, maintain communication to keep the enthusiasm alive.
These gestures not only reaffirm their decision but also foster a sense of belonging even before their official start.
The first day is crucial in establishing a positive relationship with your new employee. Remember, you never get a second chance to make a first impression. Avoid overwhelming them with paperwork on their first day by completing as much of the documentation process digitally beforehand.
Focus instead on making the new hire feel comfortable and confident.
A warm, well-organized welcome can help alleviate nervousness and lay the groundwork for a positive and productive experience.
After the initial onboarding phase, the next critical step is thorough training tailored to the specific position the employee was hired for. Establish a well-defined training plan with clear goals and expectations.
This structured approach helps new employees gain the knowledge and skills they need to succeed while reinforcing their decision to join your team.
Onboarding doesn’t end when training is complete. To sustain engagement and retain talent, provide opportunities for employees to grow both within their current roles and the organization as a whole.
An employee who feels valued and sees potential for growth is far less likely to seek opportunities elsewhere.
91% of employees strongly agree that recognition is an important part of their culture.- Gallup
By dedicating effort to refining and enhancing the onboarding process, your club will not only improve the overall employee experience but also strengthen retention rates for both new and existing employees. Investing in this process demonstrates your commitment to fostering a supportive, engaging, and growth-oriented work environment—an essential factor in becoming an employer of choice.
Make 2025 the year your club transforms its onboarding process into a powerful tool for attracting and retaining top-tier talent, setting the stage for continued success