Being a leader, a Key Connector, means more than just overseeing training an employee on tasks; it’s about bridging the gap between individual aspirations and organizational goals. It’s the ability to inspire, guide, and equip your team with the tools they need to thrive professionally. Employee training and development are at the heart of this...Read More
With the holiday season upon us, there’s an opportunity to create meaningful events that members will remember fondly. These event ideas are designed with creativity and inclusivity in mind, allowing city clubs, country clubs, and golf clubs alike to spread holiday cheer. Festive Family-Friendly Events Festive Family-Friendly Events Holiday Drive-In Movie NightTransform your club’s parking...Read More
At Strategic Club Solutions, we know the difference a well-prepared onboarding process can make for a new manager stepping into a private club environment. Whether you’re welcoming a new department head or an experienced general manager, effective onboarding sets the stage for a successful, engaged, and aligned leader. That’s why we’ve developed a comprehensive 90-Day...Read More
General Managers juggle various responsibilities, from member satisfaction to financial oversight. While the demands are high, balance remains crucial. Achieving this balance helps General Managers maintain their well-being and sets a standard for their leadership teams to follow. A culture of well-being positively impacts engagement, creativity, and productivity, which are vital to the club’s success....Read More
In hospitality, seasonal employees are often seen as temporary fixtures. However, reimagining this workforce as a strategic asset can yield substantial benefits. Seasonal staff not only support peak periods but also bring fresh perspectives and energy, which can invigorate the service quality and member experience. More importantly, engaging and retaining top seasonal talent can reduce...Read More
The traditional approach to employee onboarding and training—often limited to the first week of employment—falls short in fostering a culture of continuous learning and engagement. As leaders in our industry, redefining the employee experience is imperative, turning it into a journey that extends far beyond the initial orientation period. We are in the people business,...Read More
The paradigm of hiring is undergoing a significant transformation in the hospitality industry. As we step into 2024, the focus has decisively shifted towards skills-based hiring—a method that values the practical abilities and knowledge of candidates over the prestige of their past employers. This approach not only champions diversity, equity, and inclusion by broadening the...Read More
We are thrilled to announce that Strategic Club Solutions has once again been recognized for our outstanding contributions to the private club industry. For the fifth consecutive year, we have received the prestigious BoardRoom Excellence in Achievement Award in three key categories: Consulting Company, Branding & Communications, and Marketing Company. Our Winning Approach At Strategic...Read More
In a hospitality environment, the distinctions between a sympathetic leader and an empathetic leader are crucial for fostering a positive and supportive team culture. While sympathetic leaders make employees feel heard, employees may not feel genuinely understood which can lead to a connection that’s shallow or transactional in nature. On the other hand, empathetic leaders go...Read More
Have you ever wondered why a colleague’s surprise compliment or an unexpected project success feels so rewarding? The secret lies in our brain’s love for the unexpected – a principle that can be a powerful tool in management. Let’s dive into the neuroscience behind surprise and delight and how it can transform your leadership style....Read More
