SCS BLOG

As 2024 closes, we’re inundated with the newest planners, questions about resolutions, and, potentially, dreams of how the new year will bring the best versions of ourselves. Let’s approach this differently this year. Instead of simply listing resolutions that fade by February, let’s commit to a more thoughtful and intentional process—one that embraces clarity, reflection,...Read More

The path to membership is not a one-size-fits-all journey. As we partner with clubs across the country to develop and implement robust membership marketing strategies and tactics, we often encounter two primary scenarios: Those we like to call The Active Seeker: Someone who has already decided they want to join a private club and reaches...Read More

With the holiday season upon us, there’s an opportunity to create meaningful events that members will remember fondly. These event ideas are designed with creativity and inclusivity in mind, allowing city clubs, country clubs, and golf clubs alike to spread holiday cheer. Festive Family-Friendly Events Festive Family-Friendly Events Holiday Drive-In Movie NightTransform your club’s parking...Read More

At Strategic Club Solutions, we know the difference a well-prepared onboarding process can make for a new manager stepping into a private club environment. Whether you’re welcoming a new department head or an experienced general manager, effective onboarding sets the stage for a successful, engaged, and aligned leader. That’s why we’ve developed a comprehensive 90-Day...Read More

We are excited to announce that Joyce M. Halama, CCM, an award-winning club trainer and consultant, is joining Strategic Club Solutions as our new Principal Trainer & Club Consultant. With over 30 years of experience in the private club industry, Joyce brings an extensive background that will further elevate the training and consulting services we...Read More

The role of a board member transcends traditional leadership, demanding a deep commitmentto stewardship. Being an effective board member requires an earnest dedication to preservingthe club’s legacy while steering it toward future success. This involves more than just attendingboard meetings; it’s about active engagement, understanding the business intricately, andchampioning positive changes that enhance the club’s...Read More

The role of a board member transcends traditional leadership, demanding a deep commitmentto stewardship. Being an effective board member requires an earnest dedication to preservingthe club’s legacy while steering it toward future success. This involves more than just attendingboard meetings; it’s about active engagement, understanding the business intricately, andchampioning positive changes that enhance the club’s...Read More

Effective communication is a cornerstone of member retention and engagement in private clubs. By diversifying your communication methods, you can ensure that members are consistently updated about club activities and news, fostering a sense of connection and value. Here’s how to improve your communication channels to keep your members informed and engaged: 1. Utilize NewslettersNewsletters...Read More

The traditional approach to employee onboarding and training—often limited to the first week of employment—falls short in fostering a culture of continuous learning and engagement. As leaders in our industry, redefining the employee experience is imperative, turning it into a journey that extends far beyond the initial orientation period. We are in the people business,...Read More

The paradigm of hiring is undergoing a significant transformation in the hospitality industry. As we step into 2024, the focus has decisively shifted towards skills-based hiring—a method that values the practical abilities and knowledge of candidates over the prestige of their past employers. This approach not only champions diversity, equity, and inclusion by broadening the...Read More

We’re seeing tremendous organizational growth and development in private clubs, many are thriving with robust finances and expanded membership lists. However, this golden period can inadvertently lead to a sense of overconfidence among stakeholders such as board members, committees, and management, potentially leading them to overstep their roles. The Importance of Clear Governance Clear governance...Read More

One of the most significant private club challenges today is effective communication with the younger generation. At Strategic Club Solutions, we are consistently seeing a need for diverse preferences in our clubs’ survey data. Unlike previous generations, where newsletters and bulletin boards were the norm, today’s young members seek convenience, immediacy, and a digital-first approach....Read More

Have you read our Bridging the Communication Gap article? We recommend starting there before reading our 10 must not dos. When attempting to attract a younger generation through communication, there are several critical ”must not dos” that clubs should be aware of. Avoiding these pitfalls is essential for effective engagement and building a positive relationship...Read More

“AI won’t replace humans but humans with AI are going to replace humans without AI” – Professor Karim Lakhani, Harvard Business School When Professor Lakhani made this statement, it was more than a nod to the tectonic shifts in technology, it was a clarion call to professionals. The underlying message? Growth. In our age of rapid...Read More

Private clubs are communities bound by shared interests, traditions, and objectives. Yet, the challenges and complexities faced by private club board members today go beyond sustaining these communities; they must navigate the club’s journey towards sustainable growth and resilience. The dual elements that fuel this journey, strategic planning and budgeting, demand our attention. However, as...Read More

Michelle Cocita See Full BioRead More

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Erica Martin See Full BioRead More

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Allie Jeka See Full BioRead More

Allie Jeka See Full BioRead More

How to create a "Remote Club" and bring the Club experience to your Members at homeRead More

Tips for increasing Member loyalty & retentionRead More

How does our Pro Shop compete with online retailers when so many people seem to buy everything online?Read More

Do these things in January to set your Club up for year-long success.Read More

Our new hire has years of experience and receives positive feedback from Members, but she doesn't get along with others on our team. What should we do?Read More